Returns & Exchanges

At Emy's Creations, we take pride in the quality of our artisanal treats and want you to be completely satisfied with your order. Due to the perishable nature of our food products, we offer replacements or refunds for items that arrive damaged or do not meet our freshness standards.

1

Contact Support

Email our customer service team within 48 hours of receiving your delivery, including your order number and a brief description of the issue.

2

Provide Documentation

Attach clear photographs of the product and its packaging to help us investigate the quality concern or shipping damage.

3

Review Process

Our quality assurance team will review your claim within 2 business days to determine the eligibility for a refund or a fresh replacement.

4

Resolution

Once approved, we will either ship out a replacement immediately or issue a full credit back to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing